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Discussion Starter · #1 ·
Hello All,

Hoping to get some input on the experience I’ve had with my 2019 Baby GS.

Not-so-quick background:

This is my first motorcycle. I wanted something that is good quality, versatile and beginner friendly. As for checking off those boxes; I figured BMW is certainly a quality brand, the GS platform affords me on and light off-road capability, and it’s not too powerful to where I might get myself in trouble.

Anyways, I got the bike almost three years ago. Been a daily rider until about four or so months ago when it started fighting me to start up. We’re talking ninty-eight percent street with perhaps a half-dozen trips out on some forest roads to get myself in position to go backpacking. On and off road I ride it gingerly- both due to respect for the bike, acknowledgment of my modest skill, and the fact that I have three young kids and I’m not trying to kill myself out there.

I had the dealer do the initial ride in maintenance after the first six-hindered (or whatever it was) period- with no issues reported. I change the oil and replace the filter every 3k miles (more on that later) using OEM parts and recommended lube. Trickle charged when it’s cold. Coolant kept in check.

That being said, that ongoing fight I alluded to having with it to start is turning into a losing one. My issues with the bike starting began the first winter I had it. Died on me after work. I was able to get a jump and kept it in the trickle charger through that winter and babysat it through into the fall. Took the battery in to the local depot and despite the attendant telling me the battery I was turning in was good I figured I would try a new one just to be sure. Replaced the battery and it worked like new.

At that point I resigned myself to having to get a new battery every year or so. The dealer reinforced this by letting me know that the bike’s battery is small and it’s just par-for-the-course. Not a huge deal I thought. However, when the issue started becoming impossible to ignore again this past winter and my replacement batteries (I went through three including the obscenely over-priced BMW OEM option from the dealer) failed to immediately fix the problem I took the actual bike to the dealer.

When runs, it runs steady and seems perfectly fine. Never stalled. Never sputtered. With a brand new battery in there the engine chugs, the fuel pump hisses and it seems to try, but just won’t fire up. I’ve never had any kind of accident or tinkered with the engine to implement my own incompetence as the culprit. Like I said, the bike runs fine considering it’s inborn limitations. The only thing that has ever been strange is how dark the oil gets after changing it (hence my changing the oil every 3K or so). Additionally, my diagnostic reader gave me a low amp/volt (I don’t remember which one) error readout a couple times, which I assumed was just due to the battery issue I was told I would have to deal with.

So yeah. Here we are. The dealer did an initial “diagnostic” which honestly sounds like a simple look and listen test. They said that there is a popping sound when the bike is trying to start that could suggest a timing issue. Maybe, but it runs just fine when it is going so I am skeptical.

I honestly didn’t know it was still under warranty, so that’s a relief, but as a first time rider I am sorely disappointed with BMW.

Yeah, I bought their cheapest option, but it wasn’t cheap compared to similarly specked options out there.

I‘ll update as I know more but without anything to ride all I can do these days is vent here… and wait the nine to twelve months the dealer quoted until my pre-ordered Tenere 700 arrives.

I sincerely appreciate your feedback and consideration on this.

Thanks in advance!

Best,

Ben

Tire Wheel Fuel tank Plant Vehicle
 

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It sure wouldn’t hurt to try some fuel treatment. Like “sea foam” brand. If you had a carbon build up that might help out. Watching the cranking voltage could be diagnostic. If you fall below 12 the ECU may fail to fire. Flip way to test is jump from car battery if she fires right up….bingo.
 
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You haven't been here long (Welcome! by the way) so maybe you haven't heard of the "Difficult to start when cold" sagas (there are many).
Do a search on that subject, but it comes down to: when temps are cold (below 32F) you have to "crack open the throttle" to enrich the mixture when starting .
Essentially you are doing the job the choke used to do back in the old days last century when motors had carburetors.
This may not be the cause of your problem, but it is good to know if you ride in the cold.
 

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Hard starting on a single cylinder engine is quite often a sign that the valves are too tight and need adjustment. Popping noise could also indicate the same. I would start by getting them checked.
 

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Hard starting on a single cylinder engine is quite often a sign that the valves are too tight and need adjustment. Popping noise could also indicate the same. I would start by getting them checked.
I am having this popping sound since 2018.
Especially in cold conditions and longer period of motorcycle unused for 1-2 weeks.
A full battery (mostly charge only 15 minutes) solves the problem for me.
Even the 15° throttle at cold temperatures is not necessary anymore.
I have deleted the LED charge cable, that caused the battery to loose power.
Minor change, big difference.
 

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Discussion Starter · #6 ·
Quick update:
After nearly a month at the dealership, they cannot fix the issue. Took the engine apart. Cleaned the fuel pump. New spark plug. No deal.

This update has been submitted to BMW. Definitely still under warranty. Very interested in how BMW will respond…
 

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Discussion Starter · #9 ·
Also… does anyone have any experience with BMW warranty issues such as this?

Are they going to try and replace the whole motor?

Set me up with a new bike (if so will it be a new model, current to mine (2019), or a refurb of some kind)?

Offer some kind of cash buyout?

How long does stuff like this drag on?

Thanks!
 

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hi Yawp,
sorry you've got this problem that too many of us suffer from. [see the vast number of posts about it]
I really don't think bmw really know what to do.! [ the bike was designed in a hot climate]
And certainly the dealers are no better .
There are many different little things to do that each help just a little.
Lighter oil helped my 310. the original bike used 15/50 which is like syrup in cold weather.
I now use 5/40 and that has made a different.
Cracking open the throttle to start another good tip.
A fully charged battery - essential.
In very cold weather I had to shove a fan heater under ther bike cover while I had breakfast.!!
Most of all getting some mileage on the bike/engine seems to have loosened it all up.
Like you and many others I am very dissappointed in bmw for making such a balls-up.
This bike was meant to introduce us all to a life of bmw bikes - not me the company. the 310 , dealer attitude is to say the least is poor [in my experience]
In future I'll go back to Honda
Having said all this I've stuck with my 310, I do my own servicing - use a local independant bike shop when needed.

Good luck with what ever you decide
 

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Quick update:
After nearly a month at the dealership, they cannot fix the issue. Took the engine apart. Cleaned the fuel pump. New spark plug. No deal.

This update has been submitted to BMW. Definitely still under warranty. Very interested in how BMW will respond…
Horrible to read that this still happens.
This is just a normal situation. All or most bikes are affected.
BMW took my bike and they could find nothing.
They did check if there was an updated crankshaft.
I have given them screenshots from this forum.
This was already / approx. december 2018(!)

I have learned to live with it.
The problems have been lowered over the years (maybe the enige has run in).
1/10 of the cold rides it has a bigger problem.
I only start three times when it stalls but after that it is important to wait for five or more minutes.
Charge the battery meanwhile. Try again.
Than it runs 100% ok.

I am still enjoying the bike a lot!
 

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Interesting reading. Experienced owners saying “they all do that, live with it” and yet the OP and his Dealer are saying “No, it’s not livable“ and BMW techs cannot fix it.
Perhaps not same issue?
BMW should provide a bike that starts/runs for OP but that would sure be a slap in the face to owners who have starting issues but forced to “live with it”.
I suspect a software issue, corrected with the ECU changes in the 21 iteration. Diagnosing that could well proving daunting to most. It’s an odd ball system, not BMW’s standard Canbus
Dealer techs just not so familiar with old school operating systems. Techs in general a wee bit weak in diagnostics in this self diagnose CPU World we live in now. Not needed much anymore thank goodness, everything works so well, most of time.
What a mess! Let’s all pray that the OP gets back on the road, it’s not fair.
 
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Discussion Starter · #13 ·
No update, but just wanted to shoot a thanks to this community for all the thoughtful input.

I will connect with the dealer in the next couple of days to see about a timeframe. Sucks to be without a bike during the best riding months… but it is what it is.
 

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Discussion Starter · #14 ·
Hey everybody.

Quick update if you’re still with me:

For starters, I spoke to the shop the other night. The bike is up on the lift waiting for a session with BMW’s Expert Tech. Sort of sounds like BMW have people who try and remotely work through possible fixes with the mechanic on site before making the call to proceed down whatever warranty honoring path to making things right they decide to take. ‘Ought to have an update on that early this week.

The shop rep I spoke to said it’s almost certainly a warranty covered deal now- since the only thing that might negate that would be evidence of my tampering with the engine or using non BMW parts. I’ve not done either of those things, so feeling hopeful there. I have to admit, three years is a respectable warranty length and assuming I don’t have to deal with any BS through the remainder of this process, I have regained some respect for BMW despite all that has led me here.

That being said I am still planning to try a Japanese bike next… just not the one I have pre ordered.

When I called about the 310 last time I took the opportunity to chat with the sales guys for a minute on the T7 wait. For starters, they haven’t received any deliveries since I put my payment down a month ago. Additionally, they revealed rather sheepishly that it would be sold at “around” two thousand over MSRP…. Boo.

I know it’s a great bike, but for half the price and no wait I am going to give the old KLR a try. 2022 in tan looks like a winner to me and honestly, plenty of bike for how I ride. Kelly Blue Book quoted 3,800 or so for a trade in value on the baby GS. I’ve got the BMW top box and some other solid (non warranty voiding) upgrades… so I hope to just get a fair offer from the dealer, be done with this, and get riding in a couple weeks or so.

But yeah, sorry if I am going off topic here, just wanted to share my story and promise to update with more information pertaining to this forum’s namesake shortly.

Thanks,

Ben
 

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The fuelie KLR should be a solid unit. Cannot blame you for bailing out. Once repaired, you should have no issues getting fair trade in. Often you make out better selling accessories separate from trade in. Hopefully you’ll experience less teething pains on the new model KLR than the 310. Both having been made in new factories. A friend purchased a Versys 300 and loves it.
 
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Discussion Starter · #16 ·
Little update… without much to update.

Still sitting in the shop. Apparently one of their mechanics “moved on” so now there’s an even greater delay. Saying they should have it back on the lift by the 27th. Perhaps an update shortly after that.

😒
 

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Man o man bogus city. I think the 310 spanks the KLR on the road (when it’s running). The more comparable unit is the Versys 300 Honda 500 a sweet one, less teething pains now.
 

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Discussion Starter · #19 ·
So I’ve got another update:

Rectangle Font Parallel Magenta Carmine


Assuming they replace the assembly and the bike runs again, what will that do for the bikes future prospects? This is essentially a new motor correct? Resell value would not be hurt?
 
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