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2019 G310GS Failure to Start

4256 Views 39 Replies 10 Participants Last post by  Cyrille
Hello All,

Hoping to get some input on the experience I’ve had with my 2019 Baby GS.

Not-so-quick background:

This is my first motorcycle. I wanted something that is good quality, versatile and beginner friendly. As for checking off those boxes; I figured BMW is certainly a quality brand, the GS platform affords me on and light off-road capability, and it’s not too powerful to where I might get myself in trouble.

Anyways, I got the bike almost three years ago. Been a daily rider until about four or so months ago when it started fighting me to start up. We’re talking ninty-eight percent street with perhaps a half-dozen trips out on some forest roads to get myself in position to go backpacking. On and off road I ride it gingerly- both due to respect for the bike, acknowledgment of my modest skill, and the fact that I have three young kids and I’m not trying to kill myself out there.

I had the dealer do the initial ride in maintenance after the first six-hindered (or whatever it was) period- with no issues reported. I change the oil and replace the filter every 3k miles (more on that later) using OEM parts and recommended lube. Trickle charged when it’s cold. Coolant kept in check.

That being said, that ongoing fight I alluded to having with it to start is turning into a losing one. My issues with the bike starting began the first winter I had it. Died on me after work. I was able to get a jump and kept it in the trickle charger through that winter and babysat it through into the fall. Took the battery in to the local depot and despite the attendant telling me the battery I was turning in was good I figured I would try a new one just to be sure. Replaced the battery and it worked like new.

At that point I resigned myself to having to get a new battery every year or so. The dealer reinforced this by letting me know that the bike’s battery is small and it’s just par-for-the-course. Not a huge deal I thought. However, when the issue started becoming impossible to ignore again this past winter and my replacement batteries (I went through three including the obscenely over-priced BMW OEM option from the dealer) failed to immediately fix the problem I took the actual bike to the dealer.

When runs, it runs steady and seems perfectly fine. Never stalled. Never sputtered. With a brand new battery in there the engine chugs, the fuel pump hisses and it seems to try, but just won’t fire up. I’ve never had any kind of accident or tinkered with the engine to implement my own incompetence as the culprit. Like I said, the bike runs fine considering it’s inborn limitations. The only thing that has ever been strange is how dark the oil gets after changing it (hence my changing the oil every 3K or so). Additionally, my diagnostic reader gave me a low amp/volt (I don’t remember which one) error readout a couple times, which I assumed was just due to the battery issue I was told I would have to deal with.

So yeah. Here we are. The dealer did an initial “diagnostic” which honestly sounds like a simple look and listen test. They said that there is a popping sound when the bike is trying to start that could suggest a timing issue. Maybe, but it runs just fine when it is going so I am skeptical.

I honestly didn’t know it was still under warranty, so that’s a relief, but as a first time rider I am sorely disappointed with BMW.

Yeah, I bought their cheapest option, but it wasn’t cheap compared to similarly specked options out there.

I‘ll update as I know more but without anything to ride all I can do these days is vent here… and wait the nine to twelve months the dealer quoted until my pre-ordered Tenere 700 arrives.

I sincerely appreciate your feedback and consideration on this.

Thanks in advance!



Tire Wheel Fuel tank Plant Vehicle
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Quick update:
After nearly a month at the dealership, they cannot fix the issue. Took the engine apart. Cleaned the fuel pump. New spark plug. No deal.

This update has been submitted to BMW. Definitely still under warranty. Very interested in how BMW will respond…
Well eventually, this saga will have a happy ending. So sorry. Thanks for update.
Yeah, I sure hope so.
Also… does anyone have any experience with BMW warranty issues such as this?

Are they going to try and replace the whole motor?

Set me up with a new bike (if so will it be a new model, current to mine (2019), or a refurb of some kind)?

Offer some kind of cash buyout?

How long does stuff like this drag on?

No update, but just wanted to shoot a thanks to this community for all the thoughtful input.

I will connect with the dealer in the next couple of days to see about a timeframe. Sucks to be without a bike during the best riding months… but it is what it is.
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Hey everybody.

Quick update if you’re still with me:

For starters, I spoke to the shop the other night. The bike is up on the lift waiting for a session with BMW’s Expert Tech. Sort of sounds like BMW have people who try and remotely work through possible fixes with the mechanic on site before making the call to proceed down whatever warranty honoring path to making things right they decide to take. ‘Ought to have an update on that early this week.

The shop rep I spoke to said it’s almost certainly a warranty covered deal now- since the only thing that might negate that would be evidence of my tampering with the engine or using non BMW parts. I’ve not done either of those things, so feeling hopeful there. I have to admit, three years is a respectable warranty length and assuming I don’t have to deal with any BS through the remainder of this process, I have regained some respect for BMW despite all that has led me here.

That being said I am still planning to try a Japanese bike next… just not the one I have pre ordered.

When I called about the 310 last time I took the opportunity to chat with the sales guys for a minute on the T7 wait. For starters, they haven’t received any deliveries since I put my payment down a month ago. Additionally, they revealed rather sheepishly that it would be sold at “around” two thousand over MSRP…. Boo.

I know it’s a great bike, but for half the price and no wait I am going to give the old KLR a try. 2022 in tan looks like a winner to me and honestly, plenty of bike for how I ride. Kelly Blue Book quoted 3,800 or so for a trade in value on the baby GS. I’ve got the BMW top box and some other solid (non warranty voiding) upgrades… so I hope to just get a fair offer from the dealer, be done with this, and get riding in a couple weeks or so.

But yeah, sorry if I am going off topic here, just wanted to share my story and promise to update with more information pertaining to this forum’s namesake shortly.


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Little update… without much to update.

Still sitting in the shop. Apparently one of their mechanics “moved on” so now there’s an even greater delay. Saying they should have it back on the lift by the 27th. Perhaps an update shortly after that.

BTW. Went to the dealer to pull-the-trigger on the KLR. Took it for a spin and didn’t like it.

New plan is a CB500X. Should have one in stock early next year.
So I’ve got another update:

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Assuming they replace the assembly and the bike runs again, what will that do for the bikes future prospects? This is essentially a new motor correct? Resell value would not be hurt?
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Spoil alert; I’m still waiting…

Emailed BMW USA customer service a month or so ago. They called me back (but I didn’t answer and there was no voicemail). However the next day the dealer called (coincidence?) exclaimed they finally got it started! Went on to say they have ordered a couple parts and should be good to go after that.

… if only it was the easy…

A couple weeks after the dealer notified me of a finish-line here and after calling to clarify what exactly was wrong and getting back “I don’t know my tech doesn’t leave good notes”, the parts guy called and said the following:

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Called yesterday and got a really nice gal who read they are ordering a new stater and generator something-or-other. She then promised to call back with more details after talking to the rep in person and checking on a loaner bike… no call back.

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I sure hope you’re where you can ride year round. What a morass of yuck.
I do ride year round despite being in the PNW. Still, summer is the best time of year. Pretty disappointing. Looking at a Honda AT or NC750X. Done with this dealer and BMW.
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Still not much of an update. At the shop… apparently they got the part they needed (rotor) but it doesn’t play nice with the “sprag clutch” as it’s an updated part. They failed to notice that when ordering.

Still honestly sounds like they don’t know what’s wrong…
Still in the shop. I got a message on February 14th:

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No update since then- but at least it’s coming to a conclusion.

I ended up buying a Honda ADV 150 a couple months ago. It’s a scooter, and doesn’t have a ton of power, but for my commute (which is exclusively surface streets around 25 miles round trip) I’m super happy with it. It can go over sixty and actually accelerates nearly as fast as my GS.

Either way, it starts just fine when cold, which is better than even my brand new GS.
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