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2019 G310GS Failure to Start

4255 Views 39 Replies 10 Participants Last post by  Cyrille
Hello All,

Hoping to get some input on the experience I’ve had with my 2019 Baby GS.

Not-so-quick background:

This is my first motorcycle. I wanted something that is good quality, versatile and beginner friendly. As for checking off those boxes; I figured BMW is certainly a quality brand, the GS platform affords me on and light off-road capability, and it’s not too powerful to where I might get myself in trouble.

Anyways, I got the bike almost three years ago. Been a daily rider until about four or so months ago when it started fighting me to start up. We’re talking ninty-eight percent street with perhaps a half-dozen trips out on some forest roads to get myself in position to go backpacking. On and off road I ride it gingerly- both due to respect for the bike, acknowledgment of my modest skill, and the fact that I have three young kids and I’m not trying to kill myself out there.

I had the dealer do the initial ride in maintenance after the first six-hindered (or whatever it was) period- with no issues reported. I change the oil and replace the filter every 3k miles (more on that later) using OEM parts and recommended lube. Trickle charged when it’s cold. Coolant kept in check.

That being said, that ongoing fight I alluded to having with it to start is turning into a losing one. My issues with the bike starting began the first winter I had it. Died on me after work. I was able to get a jump and kept it in the trickle charger through that winter and babysat it through into the fall. Took the battery in to the local depot and despite the attendant telling me the battery I was turning in was good I figured I would try a new one just to be sure. Replaced the battery and it worked like new.

At that point I resigned myself to having to get a new battery every year or so. The dealer reinforced this by letting me know that the bike’s battery is small and it’s just par-for-the-course. Not a huge deal I thought. However, when the issue started becoming impossible to ignore again this past winter and my replacement batteries (I went through three including the obscenely over-priced BMW OEM option from the dealer) failed to immediately fix the problem I took the actual bike to the dealer.

When runs, it runs steady and seems perfectly fine. Never stalled. Never sputtered. With a brand new battery in there the engine chugs, the fuel pump hisses and it seems to try, but just won’t fire up. I’ve never had any kind of accident or tinkered with the engine to implement my own incompetence as the culprit. Like I said, the bike runs fine considering it’s inborn limitations. The only thing that has ever been strange is how dark the oil gets after changing it (hence my changing the oil every 3K or so). Additionally, my diagnostic reader gave me a low amp/volt (I don’t remember which one) error readout a couple times, which I assumed was just due to the battery issue I was told I would have to deal with.

So yeah. Here we are. The dealer did an initial “diagnostic” which honestly sounds like a simple look and listen test. They said that there is a popping sound when the bike is trying to start that could suggest a timing issue. Maybe, but it runs just fine when it is going so I am skeptical.

I honestly didn’t know it was still under warranty, so that’s a relief, but as a first time rider I am sorely disappointed with BMW.

Yeah, I bought their cheapest option, but it wasn’t cheap compared to similarly specked options out there.

I‘ll update as I know more but without anything to ride all I can do these days is vent here… and wait the nine to twelve months the dealer quoted until my pre-ordered Tenere 700 arrives.

I sincerely appreciate your feedback and consideration on this.

Thanks in advance!



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It sure wouldn’t hurt to try some fuel treatment. Like “sea foam” brand. If you had a carbon build up that might help out. Watching the cranking voltage could be diagnostic. If you fall below 12 the ECU may fail to fire. Flip way to test is jump from car battery if she fires right up….bingo.
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Well eventually, this saga will have a happy ending. So sorry. Thanks for update.
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Interesting reading. Experienced owners saying “they all do that, live with it” and yet the OP and his Dealer are saying “No, it’s not livable“ and BMW techs cannot fix it.
Perhaps not same issue?
BMW should provide a bike that starts/runs for OP but that would sure be a slap in the face to owners who have starting issues but forced to “live with it”.
I suspect a software issue, corrected with the ECU changes in the 21 iteration. Diagnosing that could well proving daunting to most. It’s an odd ball system, not BMW’s standard Canbus
Dealer techs just not so familiar with old school operating systems. Techs in general a wee bit weak in diagnostics in this self diagnose CPU World we live in now. Not needed much anymore thank goodness, everything works so well, most of time.
What a mess! Let’s all pray that the OP gets back on the road, it’s not fair.
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The fuelie KLR should be a solid unit. Cannot blame you for bailing out. Once repaired, you should have no issues getting fair trade in. Often you make out better selling accessories separate from trade in. Hopefully you’ll experience less teething pains on the new model KLR than the 310. Both having been made in new factories. A friend purchased a Versys 300 and loves it.
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Man o man bogus city. I think the 310 spanks the KLR on the road (when it’s running). The more comparable unit is the Versys 300 Honda 500 a sweet one, less teething pains now.
I’d think re sale value increased. Still a crazed outcome.
I sure hope you’re where you can ride year round. What a morass of yuck.
Holy Sheepdip! Sounds like they didn’t get the message of the upgraded rotor assembly requiring quite the few parts to function. Morons. It’s not like a moon landing. One wonders if even Dealer has repair data…..
Hang in there, makes me so sad for you.
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So new idea on old concept. How about outing the Dealer’s incompetent service Dept? Hit them on Facebook etc. Detail how their failure is costing you. Sign on to other forums, ask others to email the Dealer, Lynwood Motoplex. I know I just did. I felt better after. Sure others wood too. Probably won’t do a thing but many could feel better.
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There’s a shortage of quality technicians and the menial tasks like putting on accessories get delegated to the lower echelon workers. Same with cars and trucks. Every shop different dynamic but that’s what I’ve seen in my many years, having been the flunky too…..
So sorry you got the short end and you’ve the correct solotion, get a space together to work on it yourself. I’ve been known to hit up neighbors for garage space, especially when I lived in West Virginia in Winter. Traded car work.
Warranty you’ll still need dealer, but they are supposed to be qualified n trained.
If your in California, come on over, I’ve a complete shop, your welcome to use it.
PS that’s Not a funny story!
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It sure should not be a Gender issue! That’s about whacko. So awesome to hear of yet another dealer doing the deed like supposed to in spite of being gender talent confused. Bogus you had to have the experience but thanks for sharing.
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Good points. I so often forget the Regional differences in motorbike, heck any transport system. I was thinking poster was referring to the whimsical notion that men are more mechanical than females as expressed by the dealer not listening to her. That prejudice gets me hopping! When one looks across species, it’s clear females are the smarter of the two. Contrary to some dogmas of course, like evolution. The quicker a male can accept this the easier his life will be from then on. I’ve no experience with gender fluidity but has to in there somehow happily.
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Honda really makes good stuff. That ADV 150 pretty awesome unit. Will take you anywhere, just at a different pace. Probably never need the warrant. So sorry this happened but at least you got out and still at it!
Is it center of gravity or just overall weight? I felt the 310 had a great power to weight ratio but still a tad heavy as expected from a dual sport. One of best under 400lb DS.
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