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Discussion Starter #1
Apologies if this is a repost.

Thanks to this forum, I've selected the 310 GS as my next bike! My local dealer had one in stock, and so I put down a deposit while I made sure that the money worked out for the purchase. Yesterday, I went back to pay in full for the bike and set up a delivery time. When I got there, the sales person told me that they (the dealership) had sent out an employee to fill up the gas tank, and while he was making a right turn... he lost traction on the rear tire and took a spill.

The damage, they tell me, is cosmetic. I saw pics, the brake lever, the right bar end, the exhaust heat shield, and the right body work is damaged. They were some pretty good sized gouges/scratches on all of them. They've already ordered the parts and are planning to replace them, but they are still telling me that the price remains unchanged. I'm relatively new to motorcycling (my first bike that I just sold was a Grom), but I wanted some input from y'all with more experience:

1. How do I know that the damage was only cosmetic? (I'm not a mechanic)
2. Should they be selling this bike as new when they were responsible for dropping it?
3. Should I be asking for anything? (Discount? extra warranty of some kind?)

The problem (for me) is that this 310 GS is the only one in my state (HI). The dealer has advised that BMW's inventory management doesn't show any other GS's in production/available for ordering. Should I even be thinking of buying this one, now that it's been damaged?

Thanks!
 

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Discussion Starter #2
Sorry, just a little more info (I'm not thinking super clearly):

I called Geico (who had my other motorcycle insurance), and they told me that as long as it's fixed, they still consider it as the same value. They also told me that I have a little under 5 months before I'm considered a "new rider" again, and lose some discounts on the insurance.

The sales person indicated that if I waited for a new GS, it may not be until the middle of next year before they get one.

I've also emailed BMW motorcycle customer service to see if this whole, "we dropped it, we'll fix it, but pay us full price anyway," is legit. The sales person said, "oh, don't worry, you have a warranty" but that warranty only covers manufacturer defects. I'm worried that there's something that got busted by the fall that doesn't show up until later... at which point it's not covered by the warranty.
 

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Well, I don't think I would be wanting that bike now, and I'd be making loud noises about it.

My way of thinking is not necessarily the same as others, but if you're paying for a new bike, a brand spanking new bike, you expect that is what you're getting. Now you are in line for getting a brand new, damaged bike that they have to fix - it's not the same.

They say their guy lost traction, how about rephrasing that to their guy either couldn't ride a motorbike and so shouldn't have been trusted with a customers new bike, or that they were riding your bike dangerously for the conditions / traffic and lost control.

Personally, I'd be expecting the dealer to be on their hands and knees to you over this, I think you have every right to refuse this bike and require them to provide you a new one, or get them to refund you and walk away.
 

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I think you have every right to refuse this bike and require them to provide you a new one, or get them to refund you and walk away.
At which point, they'll replace the scuffed bits and put it back on the floor at full list. "New" is usually defined as not previously having been titled.

If you have seen the bike post drop and the damage appears to be cosmetic, I wouldn't worry (I'd be annoyed, but I wouldn't worry). The profit margin on this bike is almost non-existent, so I wouldn't expect any significant discount - the parts & labor to restore the bike have already eaten into that margin.

I would, however, take it for a significant test ride before buying just to make sure that everything was working properly and the bike tracks straight (handlebars should be perpendicular to the long axis. If you can, ride straight through a puddle and see if you leave one or two wet tracks.

The damage that you described appears to be in keeping with a low speed drop - so further damage isn't likely.
 

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Discussion Starter #5
Thanks for the response! I'm torn, because I would like to get one as soon as possible (yes, I have delayed gratification issues) and just not wanting to pay full price, and just overwhelming amounts of rage. I was wondering if I was weird for feeling so.

I'm wondering if BMW customer service will do anything, I can't imagine that they would be too happy to hear about the way this seems to be going. I just think it's unethical for them to treat this like a new bike.

I went to take a look at the bike today, so I could take my own pics.: https://imgur.com/a/mhkHykV
 

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I wouldn’t be happy about it. It’s the whole expectation of something being brand new, regardless of whether they can repair it to the point where there’s effectively no difference.
Hard to believe there are no new GS available until mid next year. Sounds like they’re just trying to pressure you to take the bike, although perhaps it’s legit.
 

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Discussion Starter #7
Yeah, so here's what they told me regarding a fresh from the factory model. Bikes aren't produced continuously, so you can't just put out an order for a bike that then gets filled. They said it's something on like a quarterly basis. Each factory's production is then allocated to region(?), and when the bikes are at a certain point in the process, each dealer has the opportunity to log on and "grab" a frame. Then they can add options/colors etc. Apparently the next quarter's production has already been posted, but no GS's in our area. The next time after this that posting would go up would be around the end of this year. Then it takes some months for the bikes to be produced, and then they have to be shipped back and forth across the Pacific in my case, with customs delays, etc. I believe that we're like Puerto Rico in that the containers have to go to another US port first, and then get shipped here.

At first I thought this was a tall tale, but it's so detailed and bizzare it has to be true. My dad ordered a car for himself in May, and was only able to take delivery at the middle/end of August.
 

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I went to take a look at the bike today, so I could take my own pics.
Thanks for those. Looks to be light cosmetic damage - probably under 10MPH by the looks of the clutch ball end and the exhaust shield. Not, you understand, that I have any first-hand experience with dropping a bike.

Cough.

I wouldn't worry about the radiator - they always seem to look a bit wonky right out of the box. I doubt that it took any damage, based on your pic.

And yeah - when you want a new bike, you want a NEW bike - but at least you wouldn't have to worry about the first drop. >:)

Decisions, decisions...
 

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I would take the bike, but with a written statement from the dealer describing the situation so that if hidden damage shows up later, you have some recourse. Even most of ours came 'damaged' (sidestand recall) out of the box.
 

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Hi BCEagle
It sucks they dropped your bike. Some good advice and options above.
One thing on this bike that can bite you on the arse is stalling in a slow turn, rear wheel locks up and can slide sideways, bike will drop if unlucky. It’s possible this is what happened to the bike shop guy, rather than excessive speed.
Recommend check tyre pressures before you get on this bike - should be about 25/28psi. Some dealers overinflate the baby GS. New tyres are also slippery. Keep revs up in corners and/or feather the clutch to avoid a stall.
Other than that it’s a great bike, I’m six months / 4000 km in, (knock on wood) haven’t stalled it since the first week.
Enjoy your bike!
 

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If it were me I would not worry about any unseen damage. That would be highly unlikely in my opinion. Having said that I would make them replace anything that had even the slightest scratch on it related to that tip over. Plus a thorough inspection and test ride before taking delivery. I love my GS and I was lucky to even find one at the time I purchased mine. They were pre-sold before they even hit the dealer.
 

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Discussion Starter #13
Agreed, there are certainly a lot of good points for me to consider (and some great tips). Thanks again to everyone who has replied! Non-sarcastically, I've yet to (knock on wood) drop my bike, although 2 years of somewhat infrequent Grom riding is not necessarily a lengthy track record.

I think that the fact that it's such a good bike is what's making this harder. If it were just a run of the mill Honda or something, it would be easier to just move on to something else. I'm sure I'm preaching to the choir here, but in this price range, with these features, and looking this nice, it's hard to turn it down. If they can put it back to mint condition, I'm leaning towards buying it.

If I have any updates after hearing from BMW customer service, or otherwise, I'll post them here.
 

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BCE how about that in the future, no matter how far they renew the bits that are damaged, we all understand what you think, you pay for `new` so expect new, if you turned it down im sure another customer would consider the bike a `demo` so reduced, best of luck mate.
 

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Unless i missed it, did you try calling another dealer to verify that there is no other stock in your state? And what they have to say about timelines to get another one?

Personally i wouldn't take it. Maybe that's just me but if i paid for new i expect new. I do like what Cees Klumper said above to make sure it's documented somewhere in case something does show up later on If you do take it, and don't let them off that easy.
 

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Discussion Starter #16
Unless i missed it, did you try calling another dealer to verify that there is no other stock in your state? And what they have to say about timelines to get another one?

Personally i wouldn't take it. Maybe that's just me but if i paid for new i expect new. I do like what Cees Klumper said above to make sure it's documented somewhere in case something does show up later on If you do take it, and don't let them off that easy.
If only there were another dealer... We're not a big state, so literally one company is the only authorized BMW motorcycle dealer (or at least that's what the BMW website tells me). The only motorcycle brands that they don't own are Indian and Suzuki. I've reached out to a couple of BMW dealers in SoCal and Seattle to see if I could buy one from them and have it shipped to me. We'll see if they get back to me, or if they think I'm just plain nuts and ignore the request.

As far as timelines go, since there are no other ones in inventory, they have to wait for the factory in India to "post" unfinished 310's, then pull them down and select options like colors, additional equipment, etc. Then the bikes finish production, get shipped back and forth across the Pacific, go through customs, dock workers etc., and then show up at the dealership. There aren't any bikes in this production pipeline, so timelines are Q1-Q2 of 2019 for another bike.

Yeah, I don't plan on letting them off easy. I'm certainly planning on making them fix every little scratch. And if we can't come to a mutual agreement on, at the very least some sort of warranty for the possibility of hidden damage that BMW won't cover, I'm planning on making this situation a little more visible to management in, and then people outside their dealership. Given that their Yelp page is sitting at 1.5 stars, I'm not sure another review would result in the desired outcome. On the plus side, at least someone responds to the negative reviews they get.
 

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Personally. I would get a full refund and walk away. Even if they 'restore' the bike perfectly, it will always be back of your mind that it was dropped. There may be no other dealers nearby, why not contact another dealer further afar, and explain that you want a new one and ask for free delivery?. The other thing I would consider, this is only my opinion, If this dealer employs such an unskilled rider to fill up the machines,what other 'unskilled ' or careless employees do they have, like the service technicians?. My dealer here in the UK is not a large outfit, but I know for a fact that they have a small secure warehouse with stored new bikes.
For peace of mind, and to enjoy a great bike without any issues, walk away.
Good luck on whatever you decide.
 

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Another thing to consider is that there may be a customer or two lining up behind you in case you don't want it, seeing how this is the only game in town. The dealer might even be able to sell it to someone else at a premium. So you may have a lot less leverage than you think and may rgret walking away now, when you see the lucky new owner wizz by ...
 

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Another thing to consider is that there may be a customer or two lining up behind you in case you don't want it...
Good point. They have been in rather short supply. The first batch was snapped up rather quickly and I'm not sure if the market is satiated yet.

Then again, this isn't my 2nd bike - I've been riding since around 1961 and have become somewhat pragmatic in my old age.
 
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